Employment and Positions
Patron Experience Manager
Position Description
The Patron Experience Manager is responsible for ensuring a seamless, welcoming, and professional experience for all Alpharetta Symphony patrons. This position manages all aspects of ticketing and front-of-house operations, including volunteer coordination, ticket sales, box office operations, and patron communications. The Patron Experience Manager plays a key role in representing the Symphony to the public, both in person and over the phone, and reports to and works closely with the Executive Director to deliver exceptional service.
Responsibilities
Front of House & Volunteer Management
Recruit, organize, train, communicate with, and supervise volunteer ushers, seat attendants, and box office staff.
Set up and break down Front of House and Box Office areas for concerts in coordination with the Executive Director and Marketing Manager, ensuring internet connectivity, Square reader/iPad access, and signage are ready.
Coordinate with external vendors (e.g., CoDa Creations merchandise table) for concert-day logistics as needed.
Print, organize, and distribute will call tickets prior to each concert.
Ticketing & Box Office
Coordinate subscription and ticket release days with the Executive Director and Marketing Manager.
Input and update concert information in Tix.com ticketing system.
Assist patrons with ticket purchases, seating, refunds, and exchanges (in coordination with bookkeeper).
Manage group ticket sales and discounts, including creating and applying group discount codes in collaboration with the Executive Director.
Be present at all dress rehearsals and concert days to oversee and prepare front-of-house operations.
Support the Development Department in coordinating patron and corporate benefit packages that include complimentary tickets.
Customer Service & Patron Communication
Respond promptly and professionally to patron phone calls and emails regarding ticketing, seating, general information, and special requests.
Help identify and resolve patron concerns to ensure a positive concert-going experience.
Manages and maintains the Symphony’s general inquiry email account, ensuring timely responses.
Other duties as assigned
Qualifications and Skills
Education and Experience
Bachelor’s degree preferred, or equivalent work experience in arts administration, patron services, customer service, or related field.
Prior experience with ticketing platforms (experience with Tix.com strongly preferred).
Experience supervising or training volunteers is highly desirable.
Skills and Abilities
Strong organizational and time-management skills with attention to detail.
Excellent communication and interpersonal skills with a customer-focused mindset.
Comfortable managing transactions and troubleshooting technology (ticketing software, Square, Wi-Fi, iPads).
Ability to work independently and collaboratively in a fast-paced concert environment.
Ability to lift up to 25 lbs. and stand for extended periods during concert operations.
Flexibility to work evenings and weekends for concerts and dress rehearsals, in addition to weekday office hours.
Personal Attributes:
Friendly and Approachable – makes patrons, volunteers, and vendors feel welcomed and valued.
Calm Under Pressure – stays composed and solutions-oriented when faced with long lines, technical glitches, or patron concerns.
Detail-Oriented – carefully manages ticketing, group seating, and signage to ensure nothing is overlooked.
Dependable and Punctual – consistently reliable for rehearsals, concerts, and office hours.
Problem-Solver – quick to troubleshoot ticketing issues, technology, or patron needs.
Team-Oriented – collaborates smoothly with staff, musicians, volunteers, and vendors.
Leadership Mindset – comfortable directing and training volunteers with confidence and respect.
Professional Demeanor – represents the Symphony with warmth and courtesy in all patron interactions.
Adaptable and Flexible – able to shift priorities easily in a live-performance environment.
Strong Work Ethic – takes ownership of responsibilities and follows through consistently.
Compensation and Commitment
$400 per month (12-month contract)
Regular collaboration required via email, Slack, shared files, and staff meetings.
Remote position with required availability for all dress rehearsals and concert days (evenings and weekends), as well as occasional staff meetings as needed. Visit alpharettasymphony.org for the season concert schedule.
Flexible weekly schedule averaging 5 hours per week, with daytime availability to answer and return phone calls; additional hours as needed for concert preparation and follow-up.
Are you ready to be our next Patron Experience Manager?
Email Kelly Meholic at kmeholic@alpharettasymphoy.org for more information. To apply, please include a one page cover letter and your resume.
Treasurer, Board of Directors
Position Description
The Treasurer is elected to serve (volunteer position) as an officer of the Alpharetta Symphony’s Board of Directors and is under agreement to Alpharetta Symphony Orchestra, Inc. The Treasurer collaborates closely with the Executive Director and Board President to ensure the organization is achieving its fiscal and fundraising goals in keeping with the organizational mission, budget, and mandates of the Board.
Responsibilities
Serve as a voting member of the Board of Directors.
Attend all Board meetings.
Serve as a member of the Board’s Governance/Executive Committee.
Chair the Board’s Finance Committee.
Determine the operating budget based on the orchestra's fiscal year and budgets for specific programs or tasks in conjunction with the Executive Director, President, Board members, and other program heads.
Prepare and generate timely, accurate, and reliable financial reports on a monthly basis and at the end of the organization’s fiscal year for the Finance Committee, Board of Directors, Executive Director and Music Director. Financial reports include budget documents, statements of financial position, cash flow and activity and comparison of budget to actuals. Timely and reliable financial information is crucial for sound and informed financial decision making.
Ensure the fiscal year operating budget is submitted to the Board of Directors for approval.
Monitor the organization’s current and future financial health.
Create and review operating budgets and update forecasts as needed.
Follow statutory and regulatory financial deadlines and responsibilities as required.
Develop financial goals and the measures to achieve them.
Establish, along with the Finance Committee, and distribute the organization’s financial policies and procedures. Ensure financial policies receive approval by the Board of Directors.
Oversee the activities of the Bookkeeper.
Oversee audits as required.
Sign corporate resolutions, bank documents, and contracts when necessary.
Align financial goals with the organization’s mission.
Identify and manage risk.
Identify investment strategies to manage and grow the organization's funds.
Safeguard the organization’s assets, data, and sensitive information.
Act as advocate for the Alpharetta Symphony organization.
Qualifications and Skills
Bachelor’s degree in a financial or business field, or equivalent knowledge and experience.
Technical accounting skills to oversee funds collected and distributed.
Investment management skills to grow the funds and expand the organization’s community reach.
Organizational leadership to strategize and direct the group’s financial future.
Excellent organizational skills and ability to multitask.
Excellent verbal and written communication and interpersonal skills, sound judgment and professional presence.
Are you ready to be our next Treasurer?
Email Susan Hanna at board@alpharettasymphony.org
for more information and to apply.
Musicians
Please visit the auditions page to learn more about available positions.
The Alpharetta Symphony is an equal opportunity employer and is committed in the workplace by hiring a staff that represents the traditions and voices of contemporary metro Atlanta.